Returns

Returning your jewellery - here is how to do it:

You can return or exchange your jewellery within 30 days from the day you received your package 

Customers from Germany, The Netherlands, Sweden and Belgium can register their returns via our Shipping partner on the links below: 

Returns from Germany
Returns from The Netherlands
Returns from Sweden
Returns from Belgium

If you use our shipping partner the shipping fee is 10EUR, and you will receive a tracking number so that you can always track your package. Please note that if you wish to exchange your purchase to a different size or plaiting, we will ship the new item free of charge.

If you are not able to or choose not to use our shipping partner for your return, please fill out this form and send the package to:  

Please note that we do not pick up returns from parcel boxes.

We kindly ask that you pack the items responsibly and return them in the original jewellery box.

We will handle your return as fast as possible after we receive the package. The refund will be transferred to the card or payment method used for the purchase.

Claims policy

If your jewellery is subject to a claim, you can read about our claims policy and procedure here.